Return & Refund Policy
Last updated: October 26, 2026
At CIKONIC, customer satisfaction is important to us. As we provide digital services, physical returns do not apply. This policy explains when refunds are available.
Eligibility for Refunds
- If you cancel a project before work has started, you are entitled to a full refund.
- If you cancel after work has started, a partial refund may be given based on the work completed up to the cancellation date.
- If we are unable to deliver the agreed service, you will receive a full refund for the undelivered portion.
- Duplicate or incorrect payments will be fully refunded.
Non-Refundable Items
- Services that have been completed and delivered
- Domain name registrations and third-party purchases (hosting, licences, ad spend) made on your behalf
How to Request a Refund
Email us at info@cikonic.lk within 7 days of payment with your name, invoice/order number and the reason for the request. We will review and respond within 3 business days.
Refund Processing
Approved refunds are processed within 7–14 business days to the original payment method (refunds for PayHere card payments are returned to the same card).
Revisions
If you are not satisfied with a deliverable, please contact us first. We offer revisions as agreed in the quotation to make sure the work meets your requirements.
Contact Us
CIKONIC
Email: info@cikonic.lk
Phone: 076 347 7684
Address: Colombo, Sri Lanka
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